Returns and Cancellations
To address the increased demand for appointments and to maintain our commitment to helping our clients to achieve their skin goals, we require a booking deposit to secure your appointment and minimise late cancellations.
Cancellation Fee
If you need to reschedule or cancel your appointment, we require at least 24 hours’ notice (not including Sundays or public holidays).
If you cancel or reschedule your booking 24 hours or less prior to your appointment time, or fail to attend a booked appointment, we reserve the right to charge a fee using the deposit supplied at the time of booking.
Booking Deposit
we require a deposit of 150 for all appointments, which will be charged to your credit card at the time of booking. This amount is redeemable at the time of treatment or can be held for your future appointments.
Any cancellation or rescheduling of your appointment with less than 48 hours’ notice, or failure to attend, will result in your deposit being forfeited.
Returns Policy
- Purpose
Le Petit Saint will happily exchange or refund any product that proves defective or detrimental to your skin.
1.1 This policy outlines the conditions under which Le Petit Saint will accept returns and issue refunds, in compliance with UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- Services
2.1 Under UK law, services provided by Le Petit Saint must be carried out with reasonable care and skill. If a service is not provided to a satisfactory standard, you may be entitled to a refund or re-treatment.
2.2 If you change your mind about a treatment or service, refunds will not be provided, except where legally required.
- Products
3.1 If you purchase a product from Le Petit Saint, you are entitled to a refund, replacement, or repair if the product is:
- Faulty or defective.
- Not as described.
- Not fit for purpose.
3.2 If you simply change your mind about a product, returns are only accepted at our discretion, provided:
- The product is unopened, unused, and in its original packaging.
- The return is requested within 14 days of purchase.
- Online and Distance Purchases
4.1 If you purchase a product online, mail or via telephone, this is known as distance selling and you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013, during which you can cancel and return your order for a refund, unless:
- The product is perishable or health-related (e.g., skincare, medication, or hygiene-sensitive items).
- The product has been opened or used.
- Return Process
5.1 To initiate a return, you must:
- Provide proof of purchase (receipt or order confirmation).
- Return the product to Le Petit Saint within the stated timeframe.
- Cover return postage costs unless the item is faulty or incorrect.
5.2 Refunds will be processed within 14 days of receiving the returned item.
- Non-Refundable Items
6.1 The following items/services cannot be refunded:
- Completed treatments or consultations.
- Gift vouchers.
- Personalised or custom-made items.
- Skincare, cosmetics, or hygiene products that have been opened.
- Complaints and Disputes
7.1 If you are not satisfied with a service or product, please contact our Clinic Manager at LPS@saintclinicgroup.com
7.2 If a resolution cannot be reached, you may escalate the matter to the Consumer Ombudsman or the Competition and Markets Authority (CMA) for further assistance.
- Policy Review
8.1 This policy will be reviewed annually or as required by changes in UK consumer law.
For further assistance, contact:
Le Petit Saint Clinic Manager
LPS@saintclinicgroup.com
Telephone: 02030266244